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Browsing testimonials 1-12 of 88

Everything was perfect. Good Communication, service and speed. Felt very safe 10 out of 10. Thank you for a good product. 21 chicks born out of 21 eggs, healthy and strong, 1 month old now.

Annica
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I bought two incubators at a great price at mole valley farmers for myself and my children to use at their primary school. We have used them in March in school with a successful hatch rate and also used the ovaview candling lamps for lessons so the children could...
Holly S
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Good morning. Just wanted to say thank you. I think this is our 5th season with a Brinsea incubator and consistently getting really good results with your product, from varying egg suppliers. My daughter is very pleased with the hatchlings and I’m very proud of her. Thank you Brinsea team. All the...
David & Emily
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I had a disastrous hatch last summer, my first ever hatch and it was in a not so great borrowed incubator (not a Brinsea) and I hatched chicks with tendon and foot issues.  Since using the Brinsea incubators I have had no incubator related issues like that and it has been such a relief!
Melissa
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Somebody recommended your brand to us. i am amazed how accurate the electronic device is precise with temp and humidity and i am sure it will effect with good hatching.
Pawel
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Amazing customer service. Blown away really.
Lisa Collyer Howell
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My Maxi 24 EX is the best incubator I have ever used - it is SO easy! Now just to save up for a bigger one!
Paula - Martins Wood Farm
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Holy cr*p, it's no wonder Brinsea has the reputation it does. I've gotten my first incubator, upper end brand and was fairly happy with it but guess what, no replacement parts. Next incubator will be a Brinsea. It's like the difference between a commercial grade & consumer grade mower. Consumer grade,...
Dark Bulb via YouTube
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Our Brinsea TLC incubators have been life savers for hedgehogs this year. So reliable & simple to use. Your help has been very much appreciated.
Marion
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My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance, please pass my thanks to your technician, it is not often that businesses supply support on such...
Danny Martin, Australia
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Thank you so much for your quick reply. Such a welcome relief to get good service!
Lesley Bladon-Moss
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I'm very happy with the incubator at this point,  I've had it running for a few days before i set the eggs, just to make sure it all runs smoothly. An total beginner could drive this machine. I've been using all manner of incubators over the years and this is definitely the best I've used.
Jason B
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I purchased my Ovation 28EX from Strangford Incubators ,Nothern Ireland . I ordered on Friday and received the machine on Tuesday via Royal Mail. Now that’s not bad considering I live on a Scottish island. I have actually finished this years hatching with limited success using a foreign made incubator...
Chris Anderson
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Thank you so much for the great support. A loyal Brinsea customer now!
Ruth M
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Thank you so so much for going above and beyond at your end. Much appreciated!
Nicola R
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I got my first Brinsea (Mini Eco Adv) 10 years ago and have had great success since and it is still working well. Last year I got an additional incubator an Ovation 56. I have had fantastic results with it also. I have tried a number of incubators in the past but none even remotely compare to my Brinsea's....
Thomas G
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Of all the companies I deal with for whatever reason, you guys/gals at Brinsea are the best. You are always there to help. Your contact information is readily visible, and you actually HELP... Many, many thanks to your wonderful crews!
Carol M
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I would like to thank Brinsea for there great service, i had a problem with my maxi 11 ex and on ringing to explain what was happening i was told would be best to send the incubator back to them and they would look at it and fix it for me, i had ordered and replaced the turning motor but still could...
Bridget Boulton
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My incubator 1, a Brinsea Mini II eco, failed recently, possibly due to a power surge when it experienced a very short power cut. 7 eggs were without heat for some hours. I heated up incubator 2, a similar model & moved them. Brinsea customer service were extremely understanding, especially when...
Marion Stapleton Harley
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I will definitely be recommending your products they are great and so is your customer service.
Harry Landymore
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Thank you so much for all your help, and advice. Your customer service is amazing, you have always answered my E Mails nearly by return, and have always answered my questions. Not only that, but although Brinsea are not the cheapest, I find that they are the best incubator for good results and British....
Carol C
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Thank you very much Brinsea UK , you guys are the best!
Carlos R, Peru
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Amazing product, my first hatch in the Brinsea incubator and I got 100% hatch rate! So easy to use and turn the eggs. Well worth the money.
Shaun Wilson
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I would like to say a HUGE thank you to you and your team who completely surprised me by sending both my outstanding items sooner than advised or anticipated. I have just sold my own small business a couple of months ago (thank goodness) and I really appreciate how important it is to delight customers....
Jan
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I purchased a Mini II Advance incubator and am so happy with it after a disappointing experience with another company. The YouTube tutorial was excellent and went into detail and easy to follow. Really happy with the paper instructions that came with it also the extra thought put in by adding a chick...
Melissa
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This is my third Brinsea incubator and I can safely say you should look no further when buying an incubator. Brinsea incubators are so reliable, and if you do have issues the support line are always quick to answer, helpful & friendly. In addition, the 3 year warranty you get gives you that peace...
Cliff
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Just to say thank you for your excellent customer service the incubator arrived yesterday, obviously we are delighted to have a shiny fully working incubator. I cannot fault your service thank you so much.  
Becky 
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I love your products, best incubators out there. Simple to use, thank you  Brinsea!
Don Birchills
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The best technology in the world.
حاتم ابو كرم
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Love my Brinsea ‘bators. I have two 7-eggs and two 14 egg holders, and they’re both always full! Great hatch rates and no worries.
MaryZoe Bowden
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Very helpful company. I have a 2005 incubator made by them that has been in more or less constant use since I bought it new. I dropped it yesterday and broke the fan, called them up and it being so old no issue - the very helpful lady was able to talk me through on phone how to break it down to check...
Jo Flanders
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Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied very swiftly. 10 out of 10, I'm massively impressed!
Kat Gunn
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This spring we released a "Chickens in Schools" podcast episode and followed that by partnering with a local preschool to incubate and hatch eggs with them. The preschool scrapbooked their experience and expressed that they would like to hatch with us again next year! We're looking forward to it. Thank...
Community Chickens
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Absolutely fantastic customer service, any issue big or small they have resolved as quickly as possible, no questions and honour their warranty beyond expectations.
Tamara Hick
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I purchased one of your Ovation 28 incubators at Newark show after struggling to get more than one or two very weak chicks from a Chinese incubator. I’m thrilled to say I’ve just had 24 baby quail hatch with the only difference being the new incubator! It just goes to show you get what you...
Hayley
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You guys are simply amazing! Thank you so much again for such a stunning service! I will get on and order some more Guinea Fowl eggs for Alfie! Very best wishes Sarah
Sarah
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Thank you so much for your prompt assistance. It makes a refreshing change to have such prompt customer service in this day and age.
Veronica
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I've been a Brinsea user for 28 years and still going strong. We hatch 500/600 birds every year, the reliability of the Brinsea machines are fantastic, great products! My father and myself always promote Brinsea machines wherever we can.
Neal Adams
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Thank you for contacting me saying you would remove my second shipping charge when I made two separate orders, that is very good of you and just holds Brinsea and its Staff even higher in my estimation.
Thomas T
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Your efficient customer service and after sales care combined with the three year warranty is very reassuring and is a big factor in continuing to choose Brinsea products.  
Joe Johns
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I would like to say a big thank you to Brinsea for allowing me the loan of a candler for display as part of my educational display at my poultry event at the Royal Norfolk Show. The children were intrigued to see inside the eggs we had on display at various stages of incubation.Along side the development...
Clare B
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I breed pure and rare poultry and have been using Brinsea Octagon 20’s for nearly 20 years. I currently have 3 Octagon Eco and 2 Octagon Advance units and find them to be very reliable machines with good hatch rates. There is a great after sales service and If replacement parts are needed, they are...
William D
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Thank-you Brinsea your company has totally restored my faith in retailers. I am a teacher and a novice at incubating eggs! I ordered a product from Brinsea and had a query - which was responded to within 3 hours. Fiona - the lady I dealt with on the phone was not only very helpful with my query but went...
Mrs S Geraghty (Foundation Stage Lead Our Lady of Walsingham Catholic Primary School, Corby)
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Can I bring to your notice the excellent advice, service and subsequent information and support. I have recently purchased two of your products, an Ovation Ex and an Eco Mini. These were purchased from one of your agents, Strangford Incubators. The owner Tony Linter, was extremely helpful, efficient...
Les Brown
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Just to let you know that I am delighted with the Ovation performance. I have decided to use the Ovation as an incubator and the original Octagon as the hatcher. At the first use this approach has performed extremely well. 29 eggs were in the Ovation for incubation and transferred to hatch in the Octagon...
Steve Davies
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Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support to back it up! One very satisfied customer.
Emily Shute
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When I decided to buy an incubator and sure it was the first time I was getting one - I thought of Brinsea... why did I think of Brinsea? I was looking for organic food for chickens and I saw this cute little chick with its foot on the egg & I was like, I need to look at this advertisement. Since...
Dr. Maheen Kamran, Pakistan
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Thank you for all the help and advice you gave me this morning - turning the base over was the correct solution to my turning problem - plus you both explained things so that I could understand - nothing technical - I am trying to hatch these eggs for a Nursing Home in time for Easter - Thank you both...
Irene
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Thank you for your quick response and for the very clear diagram which even an old guy like me can follow. Thank you for a great product which coupled with the incubator have given two old fools a couple of great years incubating.
Ivor Fletcher, Co. Antrim
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Thank you for helping me to fit my tubing, you saved me the long drive, I got home and it's bang on 65% - very well done - thanks a million. Thanks to you it's been a great day - any chance you could forward the last two emails to your boss - you were just great right from the start to the lengthy end...
Mal Bone,  Perth, Australia
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I have a ova 190 which incubates everything from goose eggs to quail. I have just hatched some partridge and mallard eggs, which my husband brought home after someone disturbed the nests while cutting grass. I had 100% hatch from both species. This was particularly pleasing as we didn't know how long...
Lottie James
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I sent one of my two Brinsea Mini Advance incubators for repair and have very quickly received it back today in full working order under what has been a no quibble GUARANTEE. What I would like to say is GREAT SERVICE from people who are interested in maintaining their client base and genuinly seem to...
Garry Stokes - Hereford
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It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care . . Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more than the extra mile! So many companies would have just issued a "sorry there is nothing we can do...
Annette Morgan
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I use Brinsea because they are a people company and they always there to help and answer your questions. My first lot of silver sebrites hatched last night out of my mini advanced. Would not use any other company also have the Octagon 20, super products.
Paul Price
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Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it is a pleasure to deal with such an efficient helpful company. I hope Brinsea appreciate you personally...
John Moseling
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CONGRATULATIONS Brinsea staff and management . i would like to thank you for a first class efficent service in sending me my required part for the octogon 20 . it makes sutch a diffrance to deal with a company so focused on customer after sales and service . thanks again jim
James Murphy
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I am pleased to inform you that both incubators (OvaEasy 38o Advance EX and OvaEasy 190 Advance EX) were delivered in very good condition. We commissioned both of them and we have had what we can call wonderful results with hatch rates of 82%, 85% and 92% on our 1st ,2nd and 3rd runs. We had bad experience...
Dr. Peter S Bahame & Robert F. Bahame, Tanzania
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Thanks for your help, with the stone curlew. You couldn't have been more helpful with us in your advice with the stone curlew chick we succesfully hatched and the two pheasant chicks that quickly followed. I really appreciate you spending the time to talk us through the project and will be recommending...
Jim Gregory, Animal Centre Manager, Brent Lodge Animal Centre
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As one satisfied customer I hold both you and all of your colleagues with the greatest admiration. I will continue to promote your products when and wherever the need arises, as I have said before. Please let me express my gratitude for the professional and speedy way that both you and your company conduct...
Denis Newman
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Good grief, do you employ scud missiles for delivery? I have to say I am WELL impressed with Brinsea, fantastic service. Many thanks!
Yvonne Tilbury
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I've just had a fantastic hatch of 24 out of 24 eggs in my Brinsea Octagon 20 Auto Eco and recommend your products a lot to people who want to buy an incubator, thank you very much and look forward to receiving my brooder.
David Farrell
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Dear Sirs This letter is to thank you very much for sending the adaptor in order to have my incubator back in working order. Once again many, many thanks
John Hunter
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Your Mini Eco incubator is amazing we got 8 out of 9 chicks in it on our first go, best incubator ever!!!!!!!!
Neil McC
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Just a small note to say thank you very much for the repair of my Mini Advance incubator. It really is one of the best birthday presents I have ever received and I am really grateful for your prompt and kind attention in mending it. Thank you very much.
Kay Thornley
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Very many thanks for your quick response for a rubber ring for my OvaView. Much appreciated, 5 * company!
Valerie Butterley
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Hello. I just wanted to let you know how pleased I have been with the new Brinsea products I have recently purchased and used in my children's preschool. We successfully raised all seven of our Bantam chicken eggs in our Brinsea mini advance incubator. The children were thrilled to witness all seven...
Jacqui Seymour
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Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it. This meant that the 24 hrs I thought I had to move on the older chicks that my friend hatched for me...
Wes Gillard
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Hi Brinsea, I would just like to say how impressed I am with your company's web site and information. I'm a hobby farmer that is looking to expand into a full time situation I had been seaching for a large 300 egg plus incubator with a large capacity and not a Chinese junk model. Your Incubation Handbook...
Peter Bayley
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I just wanted to say thank you both to your extremely helpful, knowledgeable and friendly employee and also to yourselves as a company - the service is second to none, even given that my incubator is way out of its warranty (and I didnt register for the extended warranty, it having been a gift...). I...
Jane Webster
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Your products are brilliant! Thought you would like to know how pleased we are with the Octagon 20 eco incubator that we have been using for 3 years to hatch Guinea Keets. We have just had the perfect hatch, 28 eggs in 28 keets out 25 days later. Easy to use, easy to clean, great temperature control...
Robert Buttle
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I buy Brinsea because they are a reliable and trustworthy brand. I know what ever I buy, I will get the best results. Price comparision to other leading brands is second to none for the quality of the product. Ease of use and simple instructions makes Brinsea my favourite and 1st choice!
Carleen Lewis
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The products are always reliable ( and I wouldnt be without my HUGE Brinsea incubator!) - the helpline is second to none in sorting out any problems or for up to date advice - they are so friendly!
Sandra Qardan
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I love the joy my Grandkids found when visiting from Sacramento When they found chicken eggs hatching out in the two Octagon 40 incubators! Here's my Grandson - watching the chicks hatching out in the Octagon 40!
Paul Albertson, Lakeview, Oregon. USA
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Dear all, just a quick email to thank all concerned for the prompt dispatch of my recent order, new motorised end for Octagon 40 arrived today, only two days after ordering. Very impressed. Thank you.
Claire Jackson
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It has been a pleasure doing business with your company. It’s a pity that not all companies have the same high standard of service as your company has.
Mr W, Southampton
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Brinsea all the way. Not just because it's cracking equipment that's safe. But it's a uk business too. And you've gotta spend money in the uk if you can. Well done to you guys for being market leaders.

Damien Russell
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As always, Brinsea ‎giving me the technical advice I need in double quick time. Thank you so much.
Damian
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Thank you for repairing and returning the auto turning cradle from my Eco20 incubator - the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor...
Ken Holbrook
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I have been dealing with Brinsea for some years now and have long sung their praises re their customer service department and their equipment. My latest dealings with said department have exceeded even what I could have hoped for. Allow me please to tell you my story. I had a problem with my 3 year old...
Colin Robbins
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Dear Sir This letter is not a complaint – it is the opposite. Having bought an Octagon 20 Advanced from Countrywide in Bourton on the Water on 8th August, I phoned you to ask if the dividers and instruction book should be missing. Now I know why I got it cheap! A very friendly and helpful person offered...
SB Kent
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I like to breed the best and to get the best results we use the best equipment. I have used Brinsea for the last 10 years and started with the Octagon 10 then had octagon 20 then 40 we now have 2 x 380's! and 2 x hatchmakers. Simply the best equipment money can buy. We tell everyone that ever asks us...
Bev's Rare Breed Poultry
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Just wanted to send you this card as I'm so pleased with how kind you've been to me with helping me hatch my eggs from this new incubator, there's not many helpful people like you out there! The update from the hatch is 10/13 hatched out fine since you gave me your instructions, I'm so pleased, you obviously...
Anna Cribben
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I would also like to say a big thanks for all your help this morning, it was great to be able to quickly speak to someone who understood the situation and had a great wealth and depth of knowledge of the equipment they had supplied, something sadly missing in a lot of business today. Anyone can supply...
Brian C
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Just a quick email to thank all concerned for the prompt dispatch of my recent order, new motorised end for Octagon 40 arrived today, only two days after ordering. Very impressed. Thank you.
Claire Jackson
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I buy Brinsea because they are a reliable and trustworthy brand. I know what ever I buy, I will get the best results. Price comparision to other leading brands is second to none for the quality of the product.

Carleen Lewis
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The products are always reliable (and I wouldnt be without my HUGE Brinsea incubator!) - the helpline is second to none in sorting out any problems or for up to date advice - they are so friendly!

Sandra Qardan
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I spoke to someone about 3 weeks ago about my incubator not working properly, and discovered I'd put my fan on the wrong way around after cleaning! I'd just like to say thank you so much for your help and advice, you saved the eggs!! We now have 5 happy chicks from our 6 eggs we put in!!  Thanks.
Lynne Stotesbury
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Hi Emily, We wanted to thank you so very much for taking the time to show us around your amazing setup at Brinsea on Friday; including the tip for breakfast!!! Your kind hospitality made the trip worthwhile and we hope Juliette's chicks are growing daily.... Thank you once again... Regards,...
R & J Butcher
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Browsing testimonials 1-12 of 88

40 years of experience goes into every Brinsea product

Hi Emily, We wanted to thank you so very much for taking the time to show us around your amazing setup at Brinsea on Friday; including the tip for breakfast!!! Your kind hospitality made the trip...
R & J Butcher
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Of all the companies I deal with for whatever reason, you guys/gals at Brinsea are the best. You are always there to help. Your contact information is readily visible, and you actually HELP... Many, many...
Carol M
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Very helpful company. I have a 2005 incubator made by them that has been in more or less constant use since I bought it new. I dropped it yesterday and broke the fan, called them up and it being so old...
Jo Flanders
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