Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

It has been a pleasure doing business with your company. It’s a pity that not all companies have the same high standard of service as your company has.
Mr W, Southampton
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Thank you so much for all your help, and advice. Your customer service is amazing, you have always answered my E Mails nearly by return, and have always answered my questions. Not only that, but although...
Carol C
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Can I bring to your notice the excellent advice, service and subsequent information and support. I have recently purchased two of your products, an Ovation Ex and an Eco Mini. These were purchased from...
Les Brown
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