Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

Just to let you know that I am delighted with the Ovation performance. I have decided to use the Ovation as an incubator and the original Octagon as the hatcher. At the first use this approach has performed...
Steve Davies
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Thank you so much for your prompt assistance. It makes a refreshing change to have such prompt customer service in this day and age.
Veronica
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Thanks for your help, with the stone curlew. You couldn't have been more helpful with us in your advice with the stone curlew chick we succesfully hatched and the two pheasant chicks that quickly followed....
Jim Gregory, Animal Centre Manager, Brent Lodge Animal Centre
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