Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

Just to let you know that I am delighted with the Ovation performance. I have decided to use the Ovation as an incubator and the original Octagon as the hatcher. At the first use this approach has performed...
Steve Davies
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Just a small note to say thank you very much for the repair of my Mini Advance incubator. It really is one of the best birthday presents I have ever received and I am really grateful for your prompt and...
Kay Thornley
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I would like to say a big thank you to Brinsea for allowing me the loan of a candler for display as part of my educational display at my poultry event at the Royal Norfolk Show. The children were intrigued...
Clare B
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