Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

When I decided to buy an incubator and sure it was the first time I was getting one - I thought of Brinsea... why did I think of Brinsea? I was looking for organic food for chickens and I saw this cute...
Dr. Maheen Kamran, Pakistan
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I like to breed the best and to get the best results we use the best equipment. I have used Brinsea for the last 10 years and started with the Octagon 10 then had octagon 20 then 40 we now have 2 x 380's!...
Bev's Rare Breed Poultry
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Thank you so much for your prompt assistance. It makes a refreshing change to have such prompt customer service in this day and age.
Veronica
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