Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

I just wanted to say thank you both to your extremely helpful, knowledgeable and friendly employee and also to yourselves as a company - the service is second to none, even given that my incubator is way...
Jane Webster
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Thank you for helping me to fit my tubing, you saved me the long drive, I got home and it's bang on 65% - very well done - thanks a million. Thanks to you it's been a great day - any chance you could forward...
Mal Bone,  Perth, Australia
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I would like to say a big thank you to Brinsea for allowing me the loan of a candler for display as part of my educational display at my poultry event at the Royal Norfolk Show. The children were intrigued...
Clare B
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