My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea’s customer service really went above and beyond to help us. I really appreciate your assistance, please pass my thanks to your technician, it is not often that businesses supply support on such a old product without trying to get the customer to upgrade to the latest model! I will certainly pass on word to anyone I know that the service and support I have received from Brinsea is nothing short of world class!

Danny Martin, Australia

40 years of experience goes into every Brinsea product

My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance,...
Danny Martin, Australia
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Hi Emily, We wanted to thank you so very much for taking the time to show us around your amazing setup at Brinsea on Friday; including the tip for breakfast!!! Your kind hospitality made the trip...
R & J Butcher
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Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...
John Moseling
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