My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea’s customer service really went above and beyond to help us. I really appreciate your assistance, please pass my thanks to your technician, it is not often that businesses supply support on such a old product without trying to get the customer to upgrade to the latest model! I will certainly pass on word to anyone I know that the service and support I have received from Brinsea is nothing short of world class!

Danny Martin, Australia

40 years of experience goes into every Brinsea product

Thank you for repairing and returning the auto turning cradle from my Eco20 incubator - the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to...
Ken Holbrook
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I purchased my Ovation 28EX from Strangford Incubators ,Nothern Ireland . I ordered on Friday and received the machine on Tuesday via Royal Mail. Now that’s not bad considering I live on a Scottish island. I...
Chris Anderson
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Dear Sir This letter is not a complaint – it is the opposite. Having bought an Octagon 20 Advanced from Countrywide in Bourton on the Water on 8th August, I phoned you to ask if the dividers and instruction...
SB Kent
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