My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea’s customer service really went above and beyond to help us. I really appreciate your assistance, please pass my thanks to your technician, it is not often that businesses supply support on such a old product without trying to get the customer to upgrade to the latest model! I will certainly pass on word to anyone I know that the service and support I have received from Brinsea is nothing short of world class!

Danny Martin, Australia

Over 50 years of experience goes into every Brinsea product

I have been dealing with Brinsea for some years now and have long sung their praises re their customer service department and their equipment. My latest dealings with said department have exceeded even...
Colin Robbins
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Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...
John Moseling
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Thanks for your help, with the stone curlew. You couldn't have been more helpful with us in your advice with the stone curlew chick we succesfully hatched and the two pheasant chicks that quickly followed....
Jim Gregory, Animal Centre Manager, Brent Lodge Animal Centre
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