Thank-you Brinsea your company has totally restored my faith in retailers. I am a teacher and a novice at incubating eggs! I ordered a product from Brinsea and had a query – which was responded to within 3 hours. Fiona – the lady I dealt with on the phone was not only very helpful with my query but went over and above board to make sure I was happy with the process of my new venture in school. I am 100% satisfied with Brinsea and they will definitely be my first port of call for any other incubation products we may need in the future.