We will not collect any information about you unless it is specifically and knowingly provided by you.
1. PRIVACY & COOKIES POLICY
2. HOW DO WE COLLECT INFORMATION FROM YOU?
Through our online services we collect information about our customers via email newsletter requests, order forms, correspondence with you via emails, telephone calls or otherwise, forms you fill in on our site, product registration forms, other social media functions on our site, competitions and via cookies. The information you give us may include:
3. INFORMATION WE OBTAIN BY AUTOMATIC MEANS
When you interact with our products and services, we obtain in our role as a data controller certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A “web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring entry/exit pages, clickstream data, and dates and times of website or app visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our online services. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
Where we send you information electronically, we do review whether the communication has been opened and whether you have clicked on any links in the communication. This is because we want to make sure that our communications are useful for you.
The Brinsea Products Ltd website uses SagePay and industry-standard SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted. For us to process your order over the telephone, we need to know your name, email address, address the card is registered to, delivery address, credit/debit card number, security code and expiry date and a telephone number (preferably a mobile number to enable the couriers to contact you regarding deliveries). Card details are destroyed immediately after payment has been taken.
Brinsea Products Ltd takes the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, Brinsea Products Ltd makes every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by Brinsea Products Ltd and such transactions will be reported to the relevant authorities.
4. INFORMATION WE PROCESS ON BEHALF OF OTHERS
As a data processor, we process certain information on your behalf and to the extent necessary to provide you with certain services. This section describes the activities for which Brinsea serves as a data processor.
Some of our products and services are designed to allow you to monitor and control your Brinsea products from your computer or mobile device, and collaborate with others in your community. To provide you with these services, we process and store content (and related information) that is captured and recorded when using our products and services, such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions (such as motion, events, alarm notifications, setting of temperature and humidity, measured temperature and humidity).
Privacy, data protection and video surveillance laws in your jurisdiction may apply to your use of our products and services. You are the data controller with respect to personal information you obtain when using our products and services (such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions) and you are solely responsible for ensuring that you comply with applicable law when you use our product or services.
5. HOW DO WE USE INFORMATION WE COLLECT?
We may use and process the information you have provided for the purposes outlined below as well as for any purposes specified at the time of collection:
We use information held about you in the following ways:
6. INFORMATION SHARING
We do not sell or otherwise share personal information about you except as described in this Privacy Notice. We may share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf, such as order fulfilment and data analytics and storage. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share personal information with our business partners with whom we jointly offer products and services.
We also may disclose personal information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) to establish, exercise or defend our legal rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity; or (5) otherwise with your consent.
7. DATA TRANSFERS
We may transfer the personal information we obtain about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to recipients in other countries (such as the U.S.), we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission (for a copy of this information, please email www.gov.uk/data-protection) and similar measures under UK laws for such transfers. We may disclose your Personal Data to third party data processers who may process data on our behalf to enable us to carry out our usual business practices.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
8. ONLINE TRACKING AND INTERNET-BASED ADVERTISING
When you use our websites and apps, information about your online activities may be collected to provide you with advertising about products and services tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.
OTHER THIRD-PARTY SERVICES AND FEATURES
Our products, services, or websites may allow you to link to those of third parties in order to provide certain features or experiences. For example, you may be able to connect your Brinsea device or account to a non-Brinsea service.
In addition, our website and mobile apps may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter or PayPal buttons).
These third-party services and features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Brinsea is not responsible for these third parties' information practices. By using or engaging with such services and features, you are requesting and authorizing us to transfer or provide access to information on your behalf, for example, your account ID, email address, data about your Brinsea device usage or collected by your Brinsea device, etc.
9. HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
10. POLICIES FOR CHILDREN
We recognise the importance of protecting children's online privacy. Brinsea Products' products and services are intended for adults and are not directed to children. If you're under 18, you may use Brinsea products and services only with the involvement of a parent or guardian.
11. RETENTION OF PERSONAL INFORMATION
To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Notice or (2) we have another lawful basis for retaining that data beyond the period for which it is necessary to serve the original purpose for collecting the data.
12. YOUR RIGHTS
EU General Data Protection Regulation - Legal Basis
The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites and mobile apps to notify you of significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
If you wish for further information, or wish to exercise any other right, please visit: www.gov.uk/data-protection
HOW USERS CAN CONTACT US:
Tel: 0345 226 0120 (local rate) or +44 1934 417523