Privacy Policy

Brinsea® Products Ltd is committed to protecting our customers' privacy. We are entirely open about our information gathering practices. Please take the time to review this notice which states how our privacy policy sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it. By visiting www.brinsea.co.uk you are accepting and consenting to the practices described in this policy.

We will not collect any information about you unless it is specifically and knowingly provided by you.

1. PRIVACY & COOKIES POLICY

This User Privacy Policy was last updated on 21st March 2018. This Privacy Policy may vary from time to time so please check it regularly.

This Privacy Policy explains our privacy and information practices for our website and related services. This Policy describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information.

2. HOW DO WE COLLECT INFORMATION FROM YOU?

Through our online services we collect information about our customers via email newsletter requests, order forms, correspondence with you via emails, telephone calls or otherwise, forms you fill in on our site, product registration forms, other social media functions on our site, competitions and via cookies. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs. A cookie is a file that your web browser places on your computer's hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information or password details.

Where we send you information electronically, we do review whether the communication has been opened and whether you have clicked on any links in the communication. This is because we want to make sure that our communications are useful for you.

The Brinsea Products Ltd website uses SagePay and industry-standard SSL to provide secure credit card transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted. For us to process your order over the telephone, we need to know your name, email address, address the card is registered to, delivery address, credit/debit card number, security code and expiry date and a telephone number (preferably a mobile number to enable the couriers to contact you regarding deliveries). Card details are destroyed immediately after payment has been taken.

Brinsea Products Ltd takes the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, Brinsea Products Ltd makes every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by Brinsea Products Ltd and such transactions will be reported to the relevant authorities.

3. HOW DO WE USE INFORMATION WE COLLECT?

We may use and process the information you have provided for the purposes outlined below as well as for any purposes specified at the time of collection:

We use information held about you in the following ways:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
• to fulfil a contract by providing the relevant online service or information which you have requested, such as fulfilling your order;
• to deal with your enquiries;
• to pursue our business interests to collect statistics, responses to any surveys and questionnaires, traffic patterns and related website information, including data analytics;
• to send you important notices such as communications about changes to this Privacy Policy and any terms and conditions and policies of our online services;
• if you consent, we may use your information to contact you via email, SMS or social media channels about our new developments, services and any other information we think may be of interest to you.
• to put your email and preference data in a marketing database that is used to send you email marketing should you give us permission to do so. You may unsubscribe at any time by simply clicking on the 'unsubscribe' link in the email;
• we may pass on your details where, acting in good faith, we believe disclosure is necessary to assist in the investigation or reporting of suspected illegal or other wrongful activity. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• to protect and defend our rights or property.
• to deal with any misuse of any online services.
• in order to enforce or apply our terms and conditions and other agreements with third parties.

We may disclose your Personal Data to third party data processers who may process data on our behalf to enable us to carry out our usual business practices.

4. DATA RETENTION

We retain the information we collect for as long as necessary to provide the services and any other products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

5. YOUR RIGHTS

When you use our online services and provide us with your Personal Data you are agreeing that we may use your Personal Data for the purposes set out in this Privacy Policy.

• you have the right to opt out of receiving any marketing information which we send you.
• if our processing of Personal Data is based on your consent, you have the right to withdraw consent for future processing at any time by contacting us. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason (other than consent) for doing so.
• you have the right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you. We will provide this within one month of the receipt of request.
• you have the right to request that we correct your Personal Data if it is inaccurate or incomplete. We will correct any inaccuracies you report as soon as reasonably possible.
• you have the right to request that we erase your Personal Data in certain circumstances. Please note that there may be circumstances where you ask us to erase your Personal Data but we are legally entitled to retain it.
• you have the right to request that we restrict our processing of your Personal Data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your Personal Data but we are legally entitled to refuse that request.
• you have the right to lodge a complaint with your Data Protection Authority. In the U.K, this is the Information Commissioner's Office.
• if you wish to opt out of the marketing we sent you, please contact: sales@brinsea.co.uk

If you wish for further information, or wish to exercise any other right, please visit: www.gov.uk/data-protection

HOW USERS CAN CONTACT US:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at sales@brinsea.co.uk or at Brinsea Products Ltd, 32-33 Buckingham Road, Weston Industrial Estate, Weston-Super-Mare, North Somerset BS24 9BG.

Tel: 0345 226 0120 (local rate) or +44 1934 417523