Can I bring to your notice the excellent advice, service and subsequent information and support. I have recently purchased two of your products, an Ovation Ex and an Eco Mini. These were purchased from one of your agents, Strangford Incubators. The owner Tony Linter, was extremely helpful, efficient to deal with a great sense of humour. In setting up the Ovation I needed some advice this was provided by Fiona Browne at Brinsea. She was delightful, very helpful but without being demeaning.  She was an excellent ambassador for your company. Have worked in the public service I know how quick people can be to identify fault and complain but are very slow to praise and identify examples of good work. I therefore would wish to recognise the latter in your employees or agents. Thank you for an excellent product.

Les Brown

40 years of experience goes into every Brinsea product

It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care . . Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more...
Annette Morgan
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I spoke to someone about 3 weeks ago about my incubator not working properly, and discovered I'd put my fan on the wrong way around after cleaning! I'd just like to say thank you so much for your help...
Lynne Stotesbury
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Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...
Emily Shute
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