Dear Carolyn
Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it is a pleasure to deal with such an efficient helpful company. I hope Brinsea appreciate you personally as you are a delight to deal with.

Yours sincerely

John Moseling

40 years of experience goes into every Brinsea product

I buy Brinsea because they are a reliable and trustworthy brand. I know what ever I buy, I will get the best results. Price comparision to other leading brands is second to none for the quality...

Carleen Lewis
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Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied...
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I have a ova 190 which incubates everything from goose eggs to quail. I have just hatched some partridge and mallard eggs, which my husband brought home after someone disturbed the nests while cutting...
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