Dear Carolyn
Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it is a pleasure to deal with such an efficient helpful company. I hope Brinsea appreciate you personally as you are a delight to deal with.

Yours sincerely

John Moseling

40 years of experience goes into every Brinsea product

Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied...
Kat Gunn
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Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...
Emily Shute
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Dear all, just a quick email to thank all concerned for the prompt dispatch of my recent order, new motorised end for Octagon 40 arrived today, only two days after ordering. Very impressed. Thank you.
Claire Jackson
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