Dear Sir
This letter is not a complaint – it is the opposite. Having bought an Octagon 20 Advanced from Countrywide in Bourton on the Water on 8th August, I phoned you to ask if the dividers and instruction book should be missing. Now I know why I got it cheap! A very friendly and helpful person offered to send me a set of dividers and explained that I could download the instruction book from the Internet. I am writing to say thank you not only for the service but to thank you also for doing what you said you would do – something that rarely happens these days. Please thank your staff and all involved – I will recommend Brinsea whenever I can in the future.
Yours appreciatively

SB Kent

40 years of experience goes into every Brinsea product

It has been a pleasure doing business with your company. It’s a pity that not all companies have the same high standard of service as your company has.
Mr W, Southampton
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The products are always reliable ( and I wouldnt be without my HUGE Brinsea incubator!) - the helpline is second to none in sorting out any problems or for up to date advice - they are so friendly!
Sandra Qardan
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Love my Brinsea ‘bators. I have two 7-eggs and two 14 egg holders, and they’re both always full! Great hatch rates and no worries.
MaryZoe Bowden
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