I have been dealing with Brinsea for some years now and have long sung their praises re their customer service department and their equipment. My latest dealings with said department have exceeded even what I could have hoped for. Allow me please to tell you my story. I had a problem with my 3 year old incubator an eco 20, the temperature was fluctuating and I suspected that the Temp control board had packed in and phoned to order a replacement. I spoke with Julie who suggested that I send the incubator back to them so that their Technical people could check it out. I did so although I had my doubts that a repair could be carried out as opposed to replacing the whole thing at a cost of £45 plus the dreaded VAT and postage. I had even graver doubts when I actually posted it back to them with postage costs at £10 my end, oh God is this going to cost me an arm and a few legs I thought. Today I phoned to ask about progress and I believe it was again the wonderful Julie who I spoke with, she ran through the diagnoses, yes the temp was fluctuating but further inspection by the tech genius found a little corrosion on the fluflu bit with some noise coming from the fan, a good clean, some magic dust and there it is fixed. Today being Friday Julie has told me I will be reunited with my beloved incubator early next week. When I asked about charge Julie checked and said no spare parts required, some maintenance and a little cleaning oh no charge says she. Now if that is not service then what is, thank you once again Brinsea, simply the best in the incubator world. Oh gosh I feel a song coming on. I now look forward to the reunion.