My incubator 1, a Brinsea Mini II eco, failed recently, possibly due to a power surge when it experienced a very short power cut. 7 eggs were without heat for some hours. I heated up incubator 2, a similar model & moved them. Brinsea customer service were extremely understanding, especially when informed I had more eggs ready to set. I was very concerned. I received a ‘phone call after exchange of emails. A replacement part arrived by 1st class post with full instructions for fitting. Both incubators now purring away. I had heard that Brinsea Customer Service had a good reputation. That was proven to me by the help I received. Thank you all involved.

Marion Stapleton Harley

40 years of experience goes into every Brinsea product

Thank you so much for the great support. A loyal Brinsea customer now!
Ruth M
Read full testimonial
I would also like to say a big thanks for all your help this morning, it was great to be able to quickly speak to someone who understood the situation and had a great wealth and depth of knowledge of the...
Brian C
Read full testimonial
Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...
Emily Shute
Read full testimonial
View all of our testimonials

Brinsea proudly support