We are now offering FREE shipping on orders over £75.00 (net value) to mainland UK addresses, please note that carriage is still chargeable for non-standard UK delivery areas. Any additional carriage will be charged at checkout for areas such as Highlands and islands.

UK Deliveries:

Orders for UK delivery will be shipped by letter post (for small items like spare parts) or by carrier, usually DPD, depending on location for most of our main products. We aim to hold all products in stock and normal time from placing an online order to receipt of goods is 3 - 5 working days. Occasionally items may be on a longer delivery and we will notify customers if delivery is expected to be longer than 30 days from receipt of your order. All goods sent by courier require a signature upon delivery. Use the comments text box on the order system if you would like to suggest another location if you are out - ideally a neighbour. If no signature can be taken then a card will be left and you will need to call the number on the card to arrange re-delivery.

NOTE: Please check your parcel before signing for it. If there is any visible or possible damage to the parcel please mark in the signature box that 'Damaged when received' when signing it.

Delivery charges are based on order value.

Late Deliveries:

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Large Items:

Larger incubators such as the OvaEasy 380 and 580 will be delivered on a pallet. Larger orders where more than one item has been ordered may also be delivered on a pallet. Please ensure you are able to take delivery before ordering.

Europe & Rest of the World Shipping

We are currently unable to ship to direct customers in Europe and the rest of the world, however we have a network of distributors in 55 counties - please visit our Find a Distributor page for more information.

For USA and Canada please contact our sister company, Brinsea Products Inc. who are based in Florida.

Returns and exchanges:

We want you to be entirely satisfied with every purchase made from Brinsea Products Ltd and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 14 working days from the day after the delivery day
  • Contact us via email or in writing at the address below.
  • Return it to us with the products original packaging and labels within 30 days of receipt.
  • All goods to be in a new and unused condition together with a copy of your original receipt.
  • We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.

Return address:

Brinsea Products Ltd. 32-33 Buckingham Road, Weston Industrial Estate, Weston-super-Mare, BS24 9BG. Telephone: 0345 226 0120 (local rate) or +44 (0) 1934 417523, or email: sales@brinsea.co.uk.

You have 30 days from receipt in which to return your order.

You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

40 years of experience goes into every Brinsea product

It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care . . Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more...
Annette Morgan
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I love the joy my Grandkids found when visiting from Sacramento When they found chicken eggs hatching out in the two Octagon 40 incubators! Here's my Grandson - watching the chicks hatching out in the...
Paul Albertson, Lakeview, Oregon. USA
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Thank you so so much for going above and beyond at your end. Much appreciated!
Nicola R
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