Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it....

It has been a pleasure doing business with your company. It’s a pity that not all companies have the same high standard of service as your company has.

I have been dealing with Brinsea for some years now and have long sung their praises re their customer service department and their equipment. My latest dealings with said department have exceeded even...