Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it. This meant that the 24 hrs I thought I had to move on the older chicks that my friend hatched for me and preprare the brooder for them was suddenly gone, also I have five East Indis due to hatch this weekend that I need to transfer to the Hatchmaker, a stressful occurrence, I believe you will agree? First port of call was to Brinsea to order but their cut off for ordering is twelve o clock… now I’m at home, its 11:45, Tom is in his pjs my wallet is at the farm… DOH! So with a bit of charm I explained the situation and the lady took my details and says she will do her best. Off I rush to the farm to grab my wallet and make payment, after asking if I could pay extra for next day delivery she explains that they don’t offer that but will mark the order as urgent, OK, I says, fair enough I says, thank you I says. Well first thing this morning a replacement element arrives, so I was straight on the phone to thank the lovely ladies at Brinsea!

Wes Gillard

40 years of experience goes into every Brinsea product

It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care . . Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more...
Annette Morgan
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I have been dealing with Brinsea for some years now and have long sung their praises re their customer service department and their equipment. My latest dealings with said department have exceeded even...
Colin Robbins
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I use Brinsea because they are a people company and they always there to help and answer your questions. My first lot of silver sebrites hatched last night out of my mini advanced. Would not use any other...
Paul Price
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