Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it. This meant that the 24 hrs I thought I had to move on the older chicks that my friend hatched for me and preprare the brooder for them was suddenly gone, also I have five East Indis due to hatch this weekend that I need to transfer to the Hatchmaker, a stressful occurrence, I believe you will agree? First port of call was to Brinsea to order but their cut off for ordering is twelve o clock… now I’m at home, its 11:45, Tom is in his pjs my wallet is at the farm… DOH! So with a bit of charm I explained the situation and the lady took my details and says she will do her best. Off I rush to the farm to grab my wallet and make payment, after asking if I could pay extra for next day delivery she explains that they don’t offer that but will mark the order as urgent, OK, I says, fair enough I says, thank you I says. Well first thing this morning a replacement element arrives, so I was straight on the phone to thank the lovely ladies at Brinsea!

Wes Gillard

40 years of experience goes into every Brinsea product

Dear all, just a quick email to thank all concerned for the prompt dispatch of my recent order, new motorised end for Octagon 40 arrived today, only two days after ordering. Very impressed. Thank you.
Claire Jackson
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Just wanted to send you this card as I'm so pleased with how kind you've been to me with helping me hatch my eggs from this new incubator, there's not many helpful people like you out there! The update...
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Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...
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