Thank you so much for your prompt assistance. It makes a refreshing change to have such prompt customer service in this day and age.

Thank you for all the help and advice you gave me this morning - turning the base over was the correct solution to my turning problem - plus you both explained things so that I could understand - nothing...

Amazing product, my first hatch in the Brinsea incubator and I got 100% hatch rate! So easy to use and turn the eggs. Well worth the money.