Today’s news featured a story about the planned obsolescence of products that costs consumers and the environment. It has been found that some products are actually designed to fail soon after purchase, one kettle was found to have a lifespan of just a month – but because it was so cheap purchasers just threw it away and bought a new one!

Meet Tom. Tom is Brinsea’s technical whizz. Tom has been working for Brinsea for almost 40 years and what he doesn’t know about our products isn’t worth knowing! Tom has a ‘magic box’ that he keeps all sorts of spare parts in, so that we do our very best to keep your Brinsea products working for many, many years – we have customers still using Brinsea incubators that are over 30 years old.

‘It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care. Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more than the extra mile! So many companies would have just issued a “sorry there is nothing we can do…” ‘ Annette Morgan

 

Tom in Brinsea’s Technical Department

 

Browse Videos

Explore our latest articles

40 years of experience goes into every Brinsea product

You guys are simply amazing! Thank you so much again for such a stunning service! I will get on and order some more Guinea Fowl eggs for Alfie! Very best wishes Sarah
Sarah
Read full testimonial
The best technology in the world.
حاتم ابو كرم
Read full testimonial
Thank you for all the help and advice you gave me this morning - turning the base over was the correct solution to my turning problem - plus you both explained things so that I could understand - nothing...
Irene
Read full testimonial
View all of our testimonials

Brinsea proudly support