Today’s news featured a story about the planned obsolescence of products that costs consumers and the environment. It has been found that some products are actually designed to fail soon after purchase, one kettle was found to have a lifespan of just a month – but because it was so cheap purchasers just threw it away and bought a new one!

Meet Tom. Tom is Brinsea’s technical whizz. Tom has been working for Brinsea for almost 40 years and what he doesn’t know about our products isn’t worth knowing! Tom has a ‘magic box’ that he keeps all sorts of spare parts in, so that we do our very best to keep your Brinsea products working for many, many years – we have customers still using Brinsea incubators that are over 30 years old.

‘It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care. Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more than the extra mile! So many companies would have just issued a “sorry there is nothing we can do…” ‘ Annette Morgan

 

Tom in Brinsea’s Technical Department

 

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40 years of experience goes into every Brinsea product

Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it....
Wes Gillard
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I would also like to say a big thanks for all your help this morning, it was great to be able to quickly speak to someone who understood the situation and had a great wealth and depth of knowledge of the...
Brian C
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I am pleased to inform you that both incubators (OvaEasy 38o Advance EX and OvaEasy 190 Advance EX) were delivered in very good condition. We commissioned both of them and we have had what we can call...
Dr. Peter S Bahame & Robert F. Bahame, Tanzania
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