Meet Tom from Brinsea's Technical Department
Today’s news featured a story about the planned obsolescence of products that costs consumers and the environment. It has been found that some products are actually designed to fail soon after purchase, one kettle was found to have a lifespan of just a month – but because it was so cheap purchasers just threw it away and bought a new one!
Meet Tom. Tom is Brinsea’s technical whizz. Tom has been working for Brinsea for almost 40 years and what he doesn’t know about our products isn’t worth knowing! Tom has a ‘magic box’ that he keeps all sorts of spare parts in, so that we do our very best to keep your Brinsea products working for many, many years – we have customers still using Brinsea incubators that are over 30 years old.
‘It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care. Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more than the extra mile! So many companies would have just issued a “sorry there is nothing we can do…” ‘Annette Morgan
I use Brinsea because they are a people company and they always there to help and answer your questions. My first lot of silver sebrites hatched last night out of my mini advanced. Would not use any other...
I've just had a fantastic hatch of 24 out of 24 eggs in my Brinsea Octagon 20 Auto Eco and recommend your products a lot to people who want to buy an incubator, thank you very much and look forward to...