Today’s news featured a story about the planned obsolescence of products that costs consumers and the environment. It has been found that some products are actually designed to fail soon after purchase, one kettle was found to have a lifespan of just a month – but because it was so cheap purchasers just threw it away and bought a new one!

Meet Tom. Tom is Brinsea’s technical whizz. Tom has been working for Brinsea for almost 40 years and what he doesn’t know about our products isn’t worth knowing! Tom has a ‘magic box’ that he keeps all sorts of spare parts in, so that we do our very best to keep your Brinsea products working for many, many years – we have customers still using Brinsea incubators that are over 30 years old.

‘It is a novelty and a joy to deal with a company who has a Customer Service Department are that actually care. Emily and the Warehouse (and the magic box) have exceeded all expectations and gone more than the extra mile! So many companies would have just issued a “sorry there is nothing we can do…” ‘ Annette Morgan

 

Tom in Brinsea’s Technical Department

 

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40 years of experience goes into every Brinsea product

Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied...
Kat Gunn
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Hi Emily, We wanted to thank you so very much for taking the time to show us around your amazing setup at Brinsea on Friday; including the tip for breakfast!!! Your kind hospitality made the trip...
R & J Butcher
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The products are always reliable (and I wouldnt be without my HUGE Brinsea incubator!) - the helpline is second to none in sorting out any problems or for up to date advice - they are so...

Sandra Qardan
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