I spoke to someone about 3 weeks ago about my incubator not working properly, and discovered I'd put my fan on the wrong way around after cleaning! I'd just like to say thank you so much for your help...

I have a ova 190 which incubates everything from goose eggs to quail. I have just hatched some partridge and mallard eggs, which my husband brought home after someone disturbed the nests while cutting...

Thank you so much for your prompt assistance. It makes a refreshing change to have such prompt customer service in this day and age.