Just wanted to send you this card as I'm so pleased with how kind you've been to me with helping me hatch my eggs from this new incubator, there's not many helpful people like you out there! The update...

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I had a disastrous hatch last summer, my first ever hatch and it was in a not so great borrowed incubator (not a Brinsea) and I hatched chicks with tendon and foot issues.  Since using the Brinsea incubators...