Very helpful company. I have a 2005 incubator made by them that has been in more or less constant use since I bought it new. I dropped it yesterday and broke the fan, called them up and it being so old...
This is my third Brinsea incubator and I can safely say you should look no further when buying an incubator. Brinsea incubators are so reliable, and if you do have issues the support line are always quick...