I had a disastrous hatch last summer, my first ever hatch and it was in a not so great borrowed incubator (not a Brinsea) and I hatched chicks with tendon and foot issues.  Since using the Brinsea incubators...

I use Brinsea because they are a people company and they always there to help and answer your questions. My first lot of silver sebrites hatched last night out of my mini advanced. Would not use any other...

Absolutely fantastic customer service, any issue big or small they have resolved as quickly as possible, no questions and honour their warranty beyond expectations.