Holy cr*p, it's no wonder Brinsea has the reputation it does. I've gotten my first incubator, upper end brand and was fairly happy with it but guess what, no replacement parts. Next incubator will be a...

Thank you so much for your quick reply. Such a welcome relief to get good service!

Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...