Thank you for repairing and returning the auto turning cradle from my Eco20 incubator – the problem, I hasten to point out, was not due to a manufacturing fault on the part of Brinsea. I am pleased to report that the auto turn cradle is now working perfectly again. These days one often hears about poor customer service, however, Brinsea’s response to the problem was exceptional. From my first point of contact with Brinsea, I was extremely impressed with the professionalism and helpful attitude of staff. I have been totally impressed by Brinsea’s level of customer care and an obvious desire to ensure that customers are able to continue to use what is an exceptional product. My sincere thanks to Brinsea for a truly exceptional level of customer care and aftercare product support.

Ken Holbrook

40 years of experience goes into every Brinsea product

Amazing customer service. Blown away really.
Lisa Collyer Howell
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My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance,...
Danny Martin, Australia
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Absolutely fantastic customer service, any issue big or small they have resolved as quickly as possible, no questions and honour their warranty beyond expectations.
Tamara Hick
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