Yes, we offer a variety of services for our customers!

  • Servicing – Checking all functions and inspection of the condition of electrical and mechanical parts.
  • Calibration service – Re-calibration of your machine.
  • Repair – Diagnosis and repair of machines with new parts if needed. Please note, we will always contact you with an estimate of cost before undertaking any work.

Any product to be returned for servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense. Please note, items are currently being quarantined for a minimum of 72 hours before inspection.

40 years of experience goes into every Brinsea product

Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...
John Moseling
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My Maxi 24 EX is the best incubator I have ever used - it is SO easy! Now just to save up for a bigger one!
Paula - Martins Wood Farm
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Thank you so much for all your help, and advice. Your customer service is amazing, you have always answered my E Mails nearly by return, and have always answered my questions. Not only that, but although...
Carol C
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