I had a disastrous hatch last summer, my first ever hatch and it was in a not so great borrowed incubator (not a Brinsea) and I hatched chicks with tendon and foot issues.  Since using the Brinsea incubators...

Thank you for your quick response and for the very clear diagram which even an old guy like me can follow. Thank you for a great product which coupled with the incubator have given two old fools a couple...

Absolutely fantastic customer service, any issue big or small they have resolved as quickly as possible, no questions and honour their warranty beyond expectations.