Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...

...

I just wanted to say thank you both to your extremely helpful, knowledgeable and friendly employee and also to yourselves as a company - the service is second to none, even given that my incubator is way...