My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance,...

Now whilst I’m not a big fan of corporate advertising or product placement I have to give credit where credit is due. Yesterday Tom broke the element in my Hatchmaker with five day old chicks in it....

Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied...