Dear Carolyn Enclosed is the Polyhatch turning arm that you have very kindly offered to swap with one to suit my ancient Polyhatch incubator. Nowadays, with customer care seemingly a distant memory, it...

Hi Emily, We wanted to thank you so very much for taking the time to show us around your amazing setup at Brinsea on Friday; including the tip for breakfast!!! Your kind hospitality made the trip...

Thank you so much for your quick reply. Such a welcome relief to get good service!