My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance,...

Dear Sir This letter is not a complaint – it is the opposite. Having bought an Octagon 20 Advanced from Countrywide in Bourton on the Water on 8th August, I phoned you to ask if the dividers and instruction...

I sent one of my two Brinsea Mini Advance incubators for repair and have very quickly received it back today in full working order under what has been a no quibble GUARANTEE. What I would like to say is...