My incubator 1, a Brinsea Mini II eco, failed recently, possibly due to a power surge when it experienced a very short power cut. 7 eggs were without heat for some hours. I heated up incubator 2, a similar model & moved them. Brinsea customer service were extremely understanding, especially when informed I had more eggs ready to set. I was very concerned. I received a ‘phone call after exchange of emails. A replacement part arrived by 1st class post with full instructions for fitting. Both incubators now purring away. I had heard that Brinsea Customer Service had a good reputation. That was proven to me by the help I received. Thank you all involved.

Marion Stapleton Harley

40 years of experience goes into every Brinsea product

Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...
Emily Shute
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My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea's customer service really went above and beyond to help us. I really appreciate your assistance,...
Danny Martin, Australia
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As one satisfied customer I hold both you and all of your colleagues with the greatest admiration. I will continue to promote your products when and wherever the need arises, as I have said before. Please...
Denis Newman
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