My wife purchased a second-hand Brinsea intensive care unit, a rather old model, that was not working. Brinsea’s customer service really went above and beyond to help us. I really appreciate your assistance, please pass my thanks to your technician, it is not often that businesses supply support on such a old product without trying to get the customer to upgrade to the latest model! I will certainly pass on word to anyone I know that the service and support I have received from Brinsea is nothing short of world class!

Danny Martin, Australia

40 years of experience goes into every Brinsea product

Brinsea incubators are the best, and their customer service is exceptional. I would recommend them to anyone. It's one thing to have an excellent product but makes all the difference to have the support...
Emily Shute
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Excellent customer service! I contacted you guys earlier to ask for help ordering a spare part for an incubator that I couldn't find on the website. Whoever I spoke to bent over backwards to help and replied...
Kat Gunn
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I sent one of my two Brinsea Mini Advance incubators for repair and have very quickly received it back today in full working order under what has been a no quibble GUARANTEE. What I would like to say is...
Garry Stokes - Hereford
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