Connect Troubleshooting

The QR code is bar code in two dimensions like a pattern of squares. It should be on a 15mm wide white label on the back of your incubator’s control cover. It contains the information needed for your smart device to connect to the incubator and enrol it on the Brinsea Connect Server. Scan the code with the camera on your smart device when prompted by the app. You can see the area being scanned as it is displayed in the app.

1. Try in better light.
2. Try using your hand to shield the label from bright artificial lighting.
3. Try cleaning the camera lens.
4. Tap ‘Can’t find your QR code’ at the bottom of that screen and follow the instructions in the app for loading the product serial number and pin manually.

There are several possibilities:

1. You may not have placed the incubator in W-Fi setup mode. Cancel setup, restart your incubator (power off then on) and try again. Follow the STEP 1 to STEP 6 instruction tabs in the app to place your incubator in Wi-Fi setup mode when prompted by the app.
2. You may have moved your smart device too far away from your incubator. Cancel setup, restart your incubator and try again.
3. If the app persistently shows this message, close the app, restart the incubator (power off then on) and start again.

You may have taken too long to enter your home Wi-Fi details. Cancel setup in the app and try again.

Your router may be slightly out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

Your router may be out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

Your router may be set to a channel not supported by the incubator. Check your router is set to channel 1 to 11 (not 12, 13 or 14).

Your router may be slightly out of range of the incubator. Try moving the incubator nearer to the router. Avoid having thick walls between the incubator and the router.

Your Connect app gives you control of your incubator at your fingertips on your Smartphone. In the event of a Wi-Fi connection failure, the Connect incubator works in exactly the same way as a conventional Brinsea incubator, with the same menu driven control system which can still be operated via the control panel and display. A loss of remote connection will not jeopardise your hatch.